PRIVACY POLICY

Effective Date: 30/04/2025

Rossa Pizzeria & Bar (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, dine at our venue, or engage with us online or in person.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and booking details.
• Payment Information: When making a reservation or placing an order online.
• Usage Data: Your IP address, browser type, and pages you visit on our website.
• Marketing Preferences: If you subscribe to our mailing list or participate in promotions.

 

2. How We Use Your Information

We use your information to:

• Confirm reservations and orders
• Respond to enquiries and provide customer service
• Improve our website, services, and dining experience
• Send promotional emails, special offers, and updates if you have subscribed to our mailing list or provided consent
• Comply with legal obligations

 

3. Marketing and Opt-Out

We may also use the information, including personal information (excluding sensitive information), provided by you for marketing and research purposes, to analyse and improve products, services, and benefits, and to inform you of products, services, and benefits provided by us, our related entities, suppliers, or sponsors which we consider may be of value or interest to you—unless you tell us, or have previously told us, not to. We will not use your sensitive information for these purposes without your consent.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

 

4. Cookies

When you access our website, we may send a “cookie” (a small file containing a unique ID number) to your computer or device. This enables us to:

• Recognise your device
• Keep track of your activity on our website
• Measure traffic patterns and transaction trends in aggregate

We use this information to research our users’ habits and improve our online services. Cookies do not collect personal information. You can manage your cookie preferences through your browser settings.

We may also log IP addresses to analyse trends, administer the site, and track user movement.

 

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (e.g. booking platforms, payment processors)
• Marketing tools (e.g. email platforms) if you’ve opted in
• Law enforcement or regulatory authorities where required

 

6. Accessing Your Personal Information

Unless we are entitled to withhold access (in limited circumstances), you have the right to request access to any personal information we hold about you. We may charge a reasonable fee to process such requests.

Requests must be made in writing to the Privacy Officer (details below). You also have the right to request correction of any personal information that is inaccurate, incomplete, irrelevant, misleading, or out-of-date.

 

7. Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is 100% secure.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.